Case Management

Responsive and proactive case management of logistical and medical requirements for UK and overseas clients

We offer a high quality case management service that is truly bespoke to the patient's medical and personal needs in line with contractual agreements.

Our clients include:

– Insurance companies
– Travel companies
– Maritime companies
– Government & non-government organisations
– Embassies
– Public and private companies
– International repatriation & assistance companies

AeroMed by CLCA is a UK-based case management company that has a dedicated team of highly qualified doctors, nurses and other medical and operational professionals who are experienced in the case management of ill or injured travellers or clients with challenging health issues, wherever they are in the world.

Our team can manage any or all aspects of case handling:

  • Call centre First Call procedures
  • Initial clinical and logistical advice
  • Requesting and reviewing medical reports
  • Remote patient assessment by multiple means
  • Coordination and liaison with all parties
  • Communication with referring and receiving teams as well as relevant third parties
  • Logistical planning, including transport bookings and ticketing
  • Hospital admission and bed booking
  • Implementation of mission tracking and live updates to interested parties
  • Patient monitoring during long or complex admissions
  • Translation services
  • Daily reporting and end of case summaries
  • Data collection, evaluation, follow-up and feedback
  • Tracking escalating medical costs and cost containment

We have built a strong senior management team that contains a wealth of knowledge of the aeromedical transport industry and its associated medical assistance and other support services with whom we have, and continue to develop close links.

Our in house logistics team understand the complexity of patient transport by ground, sea and air, and our skilled operations team are proficient in making even the most difficult of missions happen smoothly.

Complete the form below for a callback from one of our team.